Regarding stored value card replacement and refund
1. Guests must use stored-value cards/services in accordance with the company's guidelines. If there are problems with using stored-value cards/services, the company will replace the stored-value cards/services as appropriate. The company reserves the right to make the final decision.
2. Generally, it can be used by inserting a card (except for Hong Kong local stored-value cards or Taiwan overseas travel cards that require real-name registration). If it cannot be used, please first check whether the access point of the mobile phone and the selected network operator are correct and whether they are turned on. data roaming. There are many reasons why a stored-value card cannot be used, and it may not necessarily be a problem with the stored-value card itself, so please contact our customer service first. The customer service hotline/WhatApp/WeChat is printed on the package of the stored value card. If you have any complaints after returning to Hong Kong without contacting us, we will not be processed or refunded. Please keep the complete stored value card and packaging for future reference.
3. We do not provide refunds under any circumstances. If there is any dispute, we reserve the right to make the final decision.